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FullFlat.com is a UAE-based e-commerce company specializing in furniture and home products. We are committed to providing a seamless shopping experience with reliable and efficient delivery services across the UAE.
This Shipping & Delivery Policy outlines the expected delivery timelines, shipping conditions, and important information to ensure a smooth delivery process.
For any inquiries, you may contact us at info@fullflat.com.
Shipping & Delivery Overview
We strive to deliver orders within the estimated timeframe specified on each product page. However, actual delivery times may vary due to courier logistics, weather conditions, or other unforeseen circumstances. Customers can track their orders contacting our customer care team.
Orders may be delivered in multiple shipments depending on item availability. If you receive only part of your order, rest assured that the remaining items will be delivered in separate batches with updated details.
If your order is not delivered within the estimated timeframe, please contact our customer service team immediately for assistance.
Shipping Terms
- Delivery Area: fullflat.com currently delivers within the UAE only.
- Delivery Timeframe: Orders typically take 1-12 working days, depending on the product. The estimated delivery time for each item is available under the "Shipping Tab" on the product page.
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Shipping Fees:
- Standard delivery: FREE across the UAE.
- Expedited shipping: Available for ready-made items only, with fees depending on item weight and location. If an urgent delivery needed, please contact our customer care team via WhatsApp.
- Cutoff Time: Orders placed before 1 PM will have their processing time counted from the same day. Orders placed after this time will begin processing on the next business day.
Delivery & Placement
- Deliveries are to your doorstep only.
- Placement inside your home is included in some categories of items. Please check the delivery & assembly information on product page.
- If additional fixation or placement services are required, they may be available for an extra fee, subject to service availability. Please contact our customer care team for further details.
access is crucial. If you are unsure whether an item will fit, please contact our customer support team before ordering.
International Shipping
At this time, FullFlat.com does not offer international shipping. However, if you wish to arrange international transport, our team can provide approximate weight and volumetric specifications to assist with your shipment.
Customers will be responsible for:
- Coordinating with a courier for pickup and international shipping.
- Covering all associated costs for customs, duties, and transportation..
For more information, please reach out to our customer care team
Extra-Large Item Deliveries
For oversized furniture and bulky items, we strongly recommend that customers measure their elevator and door dimensions before placing an order.
To ensure a smooth delivery process, please check:
- Elevator dimensions to confirm the item fits.
- Doorway width and entry clearance to prevent delivery issues.
- Access to your home or apartment (e.g., staircases, corridors).
Most of our large furniture items are delivered fully assembled, so ensuring proper access is crucial. If you are unsure whether an item will fit, please contact our customer support team before ordering.
Most of our large furniture items are delivered fully assembled, so ensuring proper access is crucial. If you are unsure whether an item will fit, please contact our customer support team before ordering.
Contact & Support
For any questions or special requests regarding shipping, please contact:
📧 Email: info@fullflat.com
📞 Call: +971 50 101 4988
We are happy to assist you in ensuring a smooth and hassle-free delivery experience.
Thank you for choosing FullFlat.com! 🚛