HAVE A QUESTION?
Explore the most popular questions from our clients, click “WhatsApp” button and consult with your private customer service manager for more information
What is the main concept of your store?
What is the main concept of your store?
We are creating a one-stop solution for the Dubai market, where customers can visit our website and choose from a wide range of ready-made designer sets, curated packages, and exclusive products made specifically for the local market.
How can I trust Fullflat?
How can I trust Fullflat?
Fullflat is an officially registered & licensed UAE-based company founded in 2018 by three interior design enthusiasts who faced challenges while moving to Dubai. To simplify the furnishing process, they created a one-stop store offering stylish, ready-made interior solutions.
For license verification, please reach out to your private customer service manager via the WhatsApp button.
I’ve placed my order, what’s next?
I’ve placed my order, what’s next?
Once your order is placed, you will receive a confirmation email at the contact address you provided. Your private customer service manager will then reach out to you within 5 minutes to confirm the exact delivery date and explain the assembly process.
What installment plan do you offer?
What installment plan do you offer?
We are verified by Tabby and Tamara, and you can use Tabby or Tamara services as an installment plan. Do not hesitate to contact us in case you need any assistance via WhatsApp.
*Kindly note that Tabby service requires an Emirates ID for the payment.
How can I contact your support team?
How can I contact your support team?
Each customer who contacts our support team is assigned a dedicated customer service specialist available 24/7. If you have any questions, do not hesitate to contact us via WhatsApp, and we'll be happy to assist you.
What if I need my furniture urgently?
What if I need my furniture urgently?
Of course! We provide an express delivery service for urgent orders. Simply place your order with the word "urgent," and we'll ensure it arrives in the shortest time possible.
How long is delivery?
How long is delivery?
Delivery takes 1–12 days, depending on the package/set/item you select. After you place your order, your personal customer service manager will contact you within 5 minutes to provide detailed instructions for the next steps.
Does the furniture price include delivery and setup?
Does the furniture price include delivery and setup?
Exactly! Delivery and setup are included in the price! You won’t need to pay anything extra.
Where was your furniture made?
Where was your furniture made?
Our furniture designs are crafted in-house by our talented brand designers and produced in collaboration with Dubai's finest local manufacturers, ensuring originality and quality.
Can I customize the furniture?
Can I customize the furniture?
Sure! You can customize selected furniture items with the available color and size options. The customization does not affect the delivery time. If you have any questions or need assistance, feel free to contact us via WhatsApp.
How can I be sure of the quality of the furniture?
How can I be sure of the quality of the furniture?
Our furniture is designed in-house by brand designers and produced in partnership with Dubai's top local manufacturers, guaranteeing both originality and exceptional quality.
Do you offer a warranty on furniture?
Do you offer a warranty on furniture?
Sure! The furniture comes with a 1-year warranty against manufacturing defects.
What is your return policy?
What is your return policy?
At FullFlat, we aim to provide astress-free return processon all items eligible for returns. For a better experience with fullflat.com, please check return & refund conditions for each product. However, you may inspect your order upon delivery for any manufacturing defects and request an exchange if any defects are found.