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HAVE A QUESTION?
Do you have a showroom?
At FullFlat we sell good-looking, durable furniture for a great price because we sell directly to our customers instead of using expensive showrooms. However we do provide a FREE visit from our Product Specialist to see the materials of our products in person and take measurements to ensure the furniture fits your apartment. Request via via WhatsApp.
What is the main concept of your store?
We are creating a one-stop solution for the Dubai market, where customers can visit our website and choose from a wide range of ready-made designer sets, curated packages, and exclusive products made specifically for the local market.
I’ve placed my order, what’s next?
Once your order is placed, you will receive a confirmation email at the contact address you provided. Your private customer service manager will then reach out to you within 5 minutes to confirm the exact delivery date and explain the assembly process.
What installment plan do you offer?
We are verified by Tabby and Tamara, and you can use Tabby or Tamara services as an installment plan. Do not hesitate to contact us in case you need any assistance via WhatsApp.
*Kindly note that Tabby service requires an Emirates ID for the payment.
How can I contact your support team?
Each customer who contacts our support team is assigned a dedicated customer service specialist available 24/7. If you have any questions, do not hesitate to contact us via WhatsApp, and we'll be happy to assist you.
What if I need my furniture urgently?
Of course! We provide an express delivery service for urgent orders. Simply place your order with the word "urgent," and we'll ensure it arrives in the shortest time possible.
How long is delivery?
Delivery takes 1–12 days, depending on the package/set/item you select. After you place your order, your personal customer service manager will contact you within 5 minutes to provide detailed instructions for the next steps.
Does the furniture price include delivery and setup?
Exactly! Delivery and setup are included in the price! You won’t need to pay anything extra.
Can I customize the furniture?
Sure! You can customize selected furniture items with the available color and size options. The customization does not affect the delivery time. If you have any questions or need assistance, feel free to contact us via WhatsApp.
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